(617) 501-6001
FAQ
What types of cleaning services do you offer?
We offer a comprehensive range of cleaning services, including commercial cleaning, office cleaning, and house cleaning. Our services cover routine maintenance, deep cleaning, and specialized tasks tailored to your needs. Whether you require daily upkeep or a thorough clean, we provide solutions to ensure your space remains spotless and welcoming.
How do I schedule a cleaning appointment?
Scheduling a cleaning appointment is simple. You can contact us via phone, email, or our online booking system. Provide details about your space, preferred cleaning times, and any specific requirements. Our team will confirm the appointment and ensure we arrive on time to provide the cleaning services you need.
What should I do before the cleaning team arrives?
Before our team arrives, please ensure that personal items and valuable belongings are stored securely. If there are specific areas or tasks you want us to focus on, make sure to communicate these in advance. We handle the rest, including moving light furniture and cleaning all accessible areas.
Are your cleaning products safe for children and pets?
Yes, we use cleaning products that are safe for children and pets. Our team is committed to using high-quality, non-toxic cleaning solutions that effectively clean your space without compromising safety. If you have any specific concerns or allergies, please let us know, and we will accommodate your needs.
Do I need to be present during the cleaning?
It is not necessary for you to be present during the cleaning. However, if you prefer to be on-site or have specific instructions, you are welcome to stay. Our team is fully trained to work efficiently and respectfully, ensuring that your space is cleaned to your satisfaction while maintaining your privacy.
How do you ensure the quality of your cleaning services?
We ensure quality through rigorous training and regular performance reviews of our cleaning staff. Our team follows detailed checklists and protocols to maintain high standards. Additionally, we use advanced equipment and quality cleaning products. Customer feedback is crucial, and we continually strive to improve based on your suggestions and needs.
What happens if I am not satisfied with the cleaning service?
If you are not satisfied with the cleaning service, please contact us within 24 hours. We offer a satisfaction guarantee and will address any concerns promptly. Our team will revisit your space to rectify any issues at no additional cost, ensuring that you are completely satisfied with the results.
Are your cleaning services insured?
Yes, our cleaning services are fully insured. We carry comprehensive insurance coverage to protect both our team and your property. This provides peace of mind, knowing that you are protected in the unlikely event of accidental damage or other issues during the cleaning process.
Our company's top priority is customer safety
We follow strict protocols and use safe, effective cleaning products to ensure a healthy environment. Our trained team works diligently to provide a clean, secure space you can trust every time.
- Strict safety protocols
- Safe cleaning products
- Diligent trained team
- Trusted secure environment
